Why this matters
Under the NSW Residential Tenancies Act 2010, landlords are responsible for keeping a rented property in a reasonable state of repair. And that includes any electrical and gas appliances provided with the tenancy. A failed dishwasher or a leaking washing machine is not just a tenant inconvenience; it’s a maintenance obligation with real consequences if it’s neglected. Faulty appliances can also cause water damage, electrical injury, or fire. Risks that fall on the property owner if maintenance has lapsed.
Property managers sit in the middle of that obligation. You’re the one fielding tenant calls, briefing landlords, organising tradespeople, and signing off the work. The right service partner makes that workflow run quietly. The wrong one creates more work than the appliance fault itself.
This page describes how we work with Sydney property managers.
Landlord and tenant responsibilities. A quick summary
Landlord (via the managing agent):
- Provide appliances that are safe, clean, and in working order at the start of a tenancy.
- Use licensed technicians for repairs (electrical work requires an NSW electrical licence; gas work requires a gas-fitter licence).
- Respond to tenant fault reports within a reasonable time.
- Maintain wiring, ventilation, and structural support around appliances.
- Keep records of repairs for insurance and end-of-tenancy purposes.
Tenant:
- Use the appliance as intended and per the manufacturer’s instructions.
- Report faults promptly. Small faults left unreported often become larger ones.
- Don’t attempt repairs themselves; don’t tamper with electrical or gas connections.
- Refuse to operate an appliance that’s obviously damaged or unsafe.
These obligations apply across the NSW Residential Tenancies Act 2010 and the Strata Schemes Management Act 2015 for common-property appliances.
How we work with property managers
We’ve shaped our service flow specifically around what property managers need from a tradesperson:
- Work orders by email. Forward the tenant’s fault report to us; we acknowledge and book in. No phone tag.
- Tenant access coordination. We contact the tenant directly to agree on an access window. You stay in the loop without having to be the messenger.
- Quote before authorisation. We diagnose the fault on the visit and give you a quote before any work starts. You authorise; we proceed.
- Completion report. When the job is done we email a brief note. What was found, what was repaired, photos if useful for the property file.
- Direct agency invoicing. Invoices go to the agency, not the tenant.
- End-of-tenancy appliance checks. Confirm the oven, dishwasher, washing machine, and dryer are functional before the bond inspection.
Common scenarios we handle
- Mid-lease fault reports. Fridge not cooling, dishwasher leaking, oven element gone, washing machine won’t drain.
- Pre-listing servicing. Checking that every appliance in a property is in working order before it goes on the market.
- Strata common-laundry repairs. Shared washing machines and dryers across apartment blocks.
- Failure-versus-replacement decisions. We’ll tell you honestly when a repair is uneconomic and replacement is the better call.
Compliance and documentation
- Gas work performed by licensed gas-fitters only.
- Electrical work performed by qualified technicians, with appropriate testing where required.
- Compliance documentation provided on request for strata records or insurance purposes.
Get started
Send a sample work order with your agency name to wecare@alphahomeappliances.com.au. We’ll reply with the workflow setup and start booking from there.